Why On Earth…
“Heritage” symbolizes our commitment to the notion that travel is not about checking monuments off a list or having dates and dynasties thrown at us by a disinterested guide. To us, travel is about discovering the heritage of a country – not only the physical and historical heritage, but the living heritage – its culture, its heartbeat, its people, and its soul.
Why such a quirky collection of destinations?
Yes, we know it is hard to remember. When a company is founded on the passion of an architect and former Fulbright Scholar who has written books, restored buildings, curated exhibitions, and traveled extensively in these destinations, it is hard to tell him otherwise. If you want to learn a bit more about our story, check out Who We Are.
Why don’t you sell more destinations?
We like to be the best at what we do. And we see dilution as the fastest train to mediocrity.
Rather than adding countries, we would rather search out new experiences and once-in-a-lifetime opportunities in our current destinations. We make it our point to know our countries better than anyone else, and every year we are a better company than the year before.
What is a “typical” Heritage Tours client?
In terms of demographics, there is no “typical” client. We serve couples, families, and group of friends. We do a lot of multi-generational family trips as well as groups celebrating someone’s birthday or anniversary. Clients are across the board in what they love – history and culture, adventure, food and wine, romance, or relaxation – or a combination of the above. Many of our clients are focused on luxury and others not as much. One of the advantages of having an expertise that is deep and broad is that we can serve all of them well.
Are your clients all Americans? What if I would prefer guides fluent in another language?
Close to 15% of our clients are from Europe, Latin America, Asia, Australia/New Zealand, and Canada. Many of them come to us because they read about us somewhere or a client told them about their trip. Our documents are in English, but we have guides fluent in many languages in all of our countries.
Why have I never heard of you?
We prefer that our trips be our soapbox. We spend our resources and time putting together magical trips instead of glossy brochures. We like to think that a trip done right is our best marketing tool. That’s worked pretty well so far, as our growth has been mostly through word-of-mouth and people who read about us in the magazines.
Can I combine countries?
Absolutely. Some of our most popular combination trips are Spain-Portugal, Turkey-Greece, Israel-Jordan and Spain-Morocco. In Africa, people combine countries all the time.
Do you have any allegiances to specific hotel chains (or safari chains)?
Not at all. We choose hotels based on your criteria and on our judgment as to what fits best. We tend to prefer well-located hotels that embody local flavor and charm. And of course management and service are very important. We are able to look beyond pretty website photos and TripAdvisor reviews because we are regularly staying at the hotels ourselves and constantly getting client feedback.
Are children welcome?
We love kids. Tell us what excites them. Do you have a budding rock ‘n’ roll drummer in your garage? A future ballerina in the family? A high school soccer star? We know that if the kids have fun, Mom and Dad will have fun as well.
What if I have a health or physical limitation; can I still travel with you?
Talk to us. We will be honest with you and do our best to make it work.
What happens if I need something in-country? What happens if I have an emergency while abroad?
Part of our team is based in each of our destinations to help you. Unfortunately, travel does not always go perfectly (although we certainly strive to do our part). We are there to help 24/7.